Privacy Policy
Effective Date: 11/07/2024
TM Towing & Recovery LLC (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and share personal information, especially in relation to our communication with customers via SMS, including ETA (Estimated Time of Arrival) updates and service notifications.
Information We Collect
We may collect the following personal information:
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Name
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Phone number
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Email address
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Vehicle details (make, model, VIN)
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Pickup and delivery addresses
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Content and metadata of SMS messages
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IP address, browser type, and device information (when visiting our website)
How We Use Personal Information
We use your personal data to:
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Provide towing and roadside assistance services
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Send SMS notifications for ETA updates, tow progress, and service coordination
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Respond to customer inquiries and provide support
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Maintain service quality and internal records
Sharing of Information
We do not sell, rent, or share your personal information with third parties or affiliates for marketing purposes.
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We may share your information with service providers like RingCentral solely to enable SMS communications related to your service.
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These providers are contractually obligated to protect your data.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Your Rights & Choices
You may:
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Opt out of SMS messages at any time by replying STOP
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Request access, correction, or deletion of your data by contacting us
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Manage cookies and tracking preferences through your browser settings
Data Security
We use industry-standard security measures to protect your data from unauthorized access, loss, or misuse.
Updates to This Policy
This Privacy Policy may be updated occasionally. All changes will be posted on this page with a new "Effective Date." We encourage you to check this policy periodically.
Contact Us
If you have any questions about this policy or your personal data, contact us: TM Towing & Recovery LLC
📧 Email: Tm30towingrepair@gmail.com
📞 Phone: (302) 991-0866
🌐 Website: www.tmtowingrepairs.com